Claim

1. Ratings & reviews

At JustClick we connect customers to great local businesses – it’s our way of making your world a little easier to navigate.

With our online reviews and ratings system you can share your experiences of a business with everyone else. It’s a great way to promote a local business that you love (or let them know they need to pull up their socks!).

  • Please ensure your review is courteous, helpful and fair.
  • While we appreciate sincerity, we won’t accept reviews that contain bad language or defamatory comments.
  • Fake reviews, bias reviews or reviews procured in exchange for payment are strictly prohibited.

Read the full set of guidelines.
We want to hear from you

To rate and review a business, simply follow these steps:
1. Search for a business to review
2. Find & Click Write a review
3. Login with Facebook/Justclick account
4. Write, Rate & submit – Your Experience

 

2. JustClick reviews guidelines

JustClick reviews provide a forum for consumers to share the experiences they’ve had with local businesses. We accept both positive and negative reviews, as long as they are authentic and helpful. If you're an advertiser and want to respond to or have questions about JustClick reviews please
refer to our Ratings and Reviews FAQs.

Review guidelines

We want to provide a safe and positive experience for our online community, so reviews should be candid, courteous and fair. We like reviews to be helpful and trustworthy. Fake reviews, biased reviews (for example, a review about your own business or that of a family member or friend, or reviews written on a competitor’s listing) or reviews procured in exchange for payment are strictly prohibited. If reviews are found to be false, action may be taken, such as banning a user, or referring the user to legal authorities.

Reviews must be based on your own genuine experience. Please refrain from overly harsh or spiteful comments or gratuitous criticism of other comments, people or businesses.

When posting reviews, please keep these points in mind:

  • Reviews are a way for users to assist other users when making a purchase decision. It is a way to provide your views on a variety of issues related to Singapore businesses; everyone is entitled to their view, as long as it adheres to the Terms of use, Reviews will be available for the general public to see, so please think carefully before you submit a review.
    JustClick Reviews is not the place to discuss individual disputes,for example, a dispute between a customer and a business listed in JustClick.
    To ensure your security, do not post your private or personal information that will identify you or anyone else.


    Content guidelines
    We want businesses to get ratings and reviews that are relevant, helpful and trustworthy. To protect both business owners and customers we reserve the right to remove individual reviews that include inappropriate content.


    Inappropriate content includes:
  • Inappropriate language, for example, harmful or abusive language, expletives or profanities, obscenities, hate speech, or harassing, threatening, offensive, vulgar or sexually explicit language
  • Defamatory comments
  • Information that personally identifies you or any other person, such as your full name, phone numbers, mailing addresses Confidential information
  • Any illegal material, including false and misleading statements or content that may incite or promote matters of crime
  • Posting copyright content without permission of the owner
  • Apart from those which are expressly referred to on the JustClick site, comments that advertise other websites, other social media sites or other companies
  • Comments that in any way refer to person(s) less than 18 years of age
  • Commercial information and/or promotions for businesses or events
  • Bear in mind that this is a non-exhaustive list and you should exercise careful judgment before submitting any reviews. If you come across any reviews that appear to be inappropriate we ask that you use the link under each review to Flag As Inappropriate. We will assess reviews flagged as inappropriate against these guidelines. Please note that sometimes our systems may remove a valid review from the site. No correspondence will be entered into once a review is removed or re-instated on the site. These guidelines are supplementary to the Terms of Use.
    If you're an advertiser you might like to read our suggestions on how to respond to negative reviews at the bottom of this page. 


    Flagging inappropriate content

    All reviews must adhere to our Ratings & Reviews Guidelines and Terms of Use. If you believe a review is inappropriate, we want you to tell us about it. Use the link under each review “Flag As Inappropriate” and tell us why you think it is inappropriate. We will remove the review straight away and assess the content within 24 hours.

    If we find it hasn't breached our Ratings & Reviews Guidelines the review will be republished. An email will be sent to the originator of the review if it is permanently removed.


    3.Log in with facebook / JustClick Account
    In an attempt to keep reviewers honest, we ask users to log in to write reviews. We use Facebook as a means to allow users to log in to the JustClick site with ease. Facebook will ask you to allow JustClick to access your basic details, your email address and your location details the first time you log in. While we’ll use your location details in the future to optimize your search experience, we will not post details to your Facebook wall and we will not share your personal details with anyone. Promise.

    Alternatively, can use JustClick Account to log in and write reviews

    FAQs Ratings and Reviews

    Ratings and Reviews

    Why has JustClick introduced Ratings & Reviews?

    Displaying Ratings and Reviews on your Business Profile Page, allows businesses and customers to gather more information about, and gain a better understanding of, each other. Ratings and Reviews can help customers make better, informed decisions as to the exact business or service they require; while businesses can have much greater exposure on the web.  Reviews on your Business Profile Page will also enable word of mouth to work as a powerful advertising tool for JustClick business users, potentially leading to more business lead opportunities.


    How do I reply to a negative review left for my business?

    You don’t have to be a paid advertiser to respond to a review. If you are a paid advertiser you can register
    for access through the JustClick customer centre. Creating an account through Customer Centre will not only
    let you respond to reviews but also edit your ads and manage your bills. If your business has a free listing on
    JustClick for security purposes we will need to verify that you are the authorized representative for that business,
    once verified your account will allow you to respond to reviews.
    If you would like to respond to a review that has been left for your business, navigate to your businesses profile
    page, underneath each individual review there will be an “Business response” link, click this link and you can either
    login if you have an existing account or register.
    For more information, please read our helpful article on 'How to respond to negative reviews'.


    If I get a negative review, can I remove it?


    We accept both positive and negative reviews; however request that they be authentic and helpful.  Remember not every business will get good reviews all the time. The best way to deal with negative reviews is to respond quickly and turn a negative into a positive. If appropriate, apologize for their experience, and address the issue. By doing this, people are likely to see a visible demonstration of how much you care about your customers’ satisfaction through your response and actions.
    We will remove reviews that are both flagged as inappropriate and, in our opinion, contravene our Review Guidelines. This includes reviews that contain inappropriate content in contravention of the guidelines (such as unlawful content), reviews that appear to be fake or bias, or have been solicited using payments. If as an advertiser you believe that the review contravenes our guidelines, they should click the link next to each review 'Flag as inappropriate', login and provide details in the form describing why the review should be taken down. The Review Guidelines are published on the JustClick site.


    Can I write reviews myself?

    Yes, business owners are welcome to write reviews on other businesses and to respond to reviews of their own services. A business owner or employee should not write reviews for the business they work for.  If you do, it could be interpreted as false and misleading.  With all reviews we require users to login to write reviews in an effort to keep reviewers honest. You can use your Facebook account to easily log in to JustClick, and you will be required to authorize JustClick to access your basic details i.e. your email address and your location details the first time you log in. We’ll use your location details in the future to optimize your search experience. We only use Facebook as a means to allow users to login to the JustClick site with ease and will not post details to your wall and we don’t share these details with anyone.

    Will I get notified of a new review when someone posts it?

    Yes, you will need to look on your JustClick Business Profile Page to see the reviews written about your business.


    How to respond to negative reviews

    Try as you might, it is hard to please everyone. Negative reviews can be hard to accept, but they provide feedback on how you can improve your service. Here are some tips on how you can respond to these negative reviews.

    Ratings and Reviews for businesses appear on JustClick digital listings.  
    You don’t have to be a paid advertiser to respond to a review. If you are a paid advertiser you can register for access through the JustClick customer Centre. Creating an account through customer Centre will not only let you respond to reviews but also edit your ads and manage your bills. If your business has a free listing on JustClick for security purposes we will need to verify that you are the authorized representative for that business, once verified your account will allow you to respond to reviews.

    If you would like to respond to a review that has been left for your business, here's what to do:

  • Navigate to your businesses profile page on JustClick
  • Underneath the reviews there will be a “Business Response” link. Click the link
  • You will be prompted to either login if you have an existing account or register with us as the business owner
  • Once logged in, you can then submit your response to the review

  • We accept both positive and negative reviews; however request that they be authentic and helpful.  Remember not every business will get good reviews all the time. The best way to deal with negative reviews is to respond quickly and turn a negative into a positive. If appropriate, apologize for their experience, and address the issue. By doing this, people are likely to see a visible demonstration of how much you care about your customers’ satisfaction through your response and actions.
    We will remove reviews that are both flagged as inappropriate and, in our opinion, contravene our Review Guidelines. This includes reviews that contain inappropriate content in contravention of the guidelines (such as unlawful content), reviews that appear to be fake or bias, or have been solicited using payments. If as an advertiser you believe that the review contravenes our guidelines, they should click the link next to each review “Flag as inappropriate”, login and provide details in the form describing why the review should be taken down. Please read our Review Guidelines on the JustClick site.